It’s starting to get easier to find companies that understand
the value of providing free content online.
Some companies, however, do a better job of making their free content
easier to share, thus reaching a larger audience. Here are two companies, competitors in the
same industry, which take slightly different approaches to providing free
content:
- Godiva: Godiva products
can be found almost everywhere you look – from Godiva’s bricks-and-mortar
locations to larger retail chains, such as Walgreens, Barnes and Noble, and
Target, to godiva.com. Godiva does
a good job of promoting sales in all channels by providing free recipes,
which include Godiva products, on godiva.com.
Godiva makes it easy to sort the
free recipes by category and/or ease-of-baking.
Best of all – Godiva does not place any obstacles in the way to accessing
the free content/recipes, so it’s easy to share these recipes via all social
media platforms.
- Ghirardelli: Ghirardelli
products are also in many of the same large retail locations as Godiva –
Target, Walgreens, and grocery store chains – and online at Ghirardelli.com
yet Ghirardelli only makes some of its free recipes, which include Ghirardelli
products, available on its web site.
If you want to see most of Ghirardelli’s
free recipes, you have to "like" the company on facebook.
Let’s face it, not everyone wants
to deal with logging on to facebook to access more free recipes when they can
easily find free recipes at other sites.
Why does any of this
matter to your company?
- Providing free content,
without any barriers to accessing the content – be it filling out a sales
lead form or “liking” your facebook page – allows more potential customers
to access and share your free content.
Having worked with B2B and B2C clients, I realize we would all like
to have the contact info of every potential customer who views our free
content online but at the end of the day, most marketing and sales staff
are judged on increased revenue, not increased number of sales leads.
(Besides, you can still use software packages like Eloqua to track the
site visits from your email list and see what site pages your sales leads
are viewing.)
Treat your free content like your
checkout process – the fewer steps involved to find and share, the higher the
conversion rate. Godiva really gains the
advantage on Ghirardelli by not making site visitors go through the extra steps
of logging on to facebook and “liking” the company. However, both sites take different approaches
to design and usability: Godiva at least uses the keyword “recipes” but the
link is in the bottom navigation; Ghirardelli opts for the call-to-action
phrase of “bake with us” in the top navigation.
What design approach is best for your site? Take a look at the keyword phrases your site
visitors are using to find your site and when searching for content/products on
your site. You make it easier for
visitors to access your content when you communicate using the same terminology
as your site visitors.
- Word-of-mouth still
carries more influence than paid marketing. Why not let as many people as possible
share your free content on Pinterest, Google+, facebook, Twitter and other
social media sites? It’s free
advertising for your company and increases the top-of-mind awareness of
your brand.
- You either gain a
competitive advantage or you risk losing market share to your competitors
that realize the value of providing free content that can be easily shared
by prospective customers. I
recently spoke with a Marketing exec in a retail company who told me that
his company is going to focus on social media in 2013 but not this year. The reality is that his competitors are
already using Polyvore, Pinterest, and other sites to push awareness and
sales of their products. If your
company is not willing to spend much money on social media, at least make
it easy for your customers to freely promote your products via social
media.
What steps are you or your clients taking to provide more
free content online to increase sharing, brand awareness and revenue?
In case you now feel like baking:
